This Privacy Policy

Your privacy is extremely important. A great deal of thought, efforts, tools and procedures are put in place in order to protect and safeguard your privacy. This document, or “Privacy Policy”, contains details related to your privacy when using our services. It outlines policies, procedures and practices regarding the collection, use and disclosure of any information that you provide through the Platform. The Privacy Policy is part of our Terms and Conditions which can be found on our website. The terms in the Privacy Policy (such as but not limited to, “we”, “our”, us”, “Platform”, Provider”, “Provider Services” etc) have the same meaning as in the Terms and Conditions document. When you use the Platform you accept and agree to both the Terms and Conditions and to the Privacy Policy. If you do not agree to be bound to the Privacy Policy you should stop using the Platform immediately. By accessing and using the Platform you affirm that you have read the Terms and Conditions and the Privacy Policy and that you understand, agree and acknowledge to all the terms contained in both of them.

Information Collection and Use

To operate the Platform and allow you to use the Platform effectively, including the Practitioner Services, we collect and use some information from you (the “Information”). You may decide which Information if any, you would like to share with us but some functions of the Platform may not be available to you without providing the necessary Information. By deciding to provide the Information you agree to our methods of collections and use, as well to other terms and provisions of this Privacy Policy. The different types of Information we collect and how we intend to use them are detailed below.

 1.  Personal Information  When you sign up to the Platform, update your account details, provide your billing information, provide your emergency contact information or make other use of our services, we may ask you for personally identifiable information (“Personal Information”). The Personal Information can be used to contact you or identify you and it may include, but not limited to, your name, your email, your phone number, your address and your credit card information. We may use the Personal Information, either by itself or in conjunction with other information, for the following purposes:

Create your account on the Platform, log in to your account, administer your account, monitor your account, provide customer service and contact you with information, alerts and suggestions that are related to your account.

  • Billing-related purposes.
  • Let a Provider know your name so he or she can communicate with you effectively.
  • Let a Provider know your state to ensure he or she is licensed and qualified to provide a service to you.

 2.  Profile Information  When you sign up to the Platform, we may ask you several questions about you and your needs. (“Profile Information”). This information is shared with Providers that use our Platform. We may use the Profile Information, either by itself or in conjunction with other information, for the following purposes:

  •  Match you with articles, videos, sessions, and/or practitioners.
  • Help us and our practitioners to get to know you and your needs.
  • Collect and analyze statistical or aggregated information which is not personally identifiable.

 3.  Log Data  When you use the Platform, our servers or the servers of third-party services automatically record information that your browser sends (“Log Data”). This Log Data may include, but not limited to, information such as your computer, Internet Protocol address (“IP”), browser type, referring site, pages that you visit, date/time of your visit, the time spent on those pages, actions that you take and other statistics. We may use this information, either by itself or in conjunction with other information for the following purposes:

  •  Monitor, analyze and improve the use and functionality of the Platform, the Platform’s technical operation and the match of the Platform functionality to your needs and preferences.

Cookies and Web Beacons

Like many websites, we use “cookies” and “web beacons” to collect information.  A “cookie” is a small data file that is being transferred to your computer’s hard disk for record-keeping purposes. A “web beacon” is a tiny image, placed on a Web page or e-mail that can report your visit or use. We use cookies and web beacons to enable the technical operation of the Platform, to administer your log-in to your account and to collect the Log Data. You can change your browser’s settings to it will stop accepting cookies or to prompt you before accepting a cookie. However, if you do not accept cookies you may not be able to use the Platform. The Platform may also include the use of cookies and web beacons of services owned or provided by third parties that are not covered by our privacy policy and we do not have access or control over these cookies and web beacons.

Social and General Information Tools

We would be using several publicly-available tools and information exchange resources, such as (but not limited to) a blog, Facebook, Twitter, LinkedIn, Pinterest,  YouTube, Google Plus and others (collectively “Social and General Information Tools”).  Any information you provide or share by using the Social and General Information Tools may be freely read, accessed, collected and used by others.

Phishing

Online identity theft and account hacking, including the practice currently known as “phishing”, are of great concern. You should always suspect when you are being asked for your account information and you must always make sure you do that in our secure system. We will never request your login information, your credit card information, in a non-secure or unsolicited communication (e-mail, phone or otherwise).

Aggregate Information and Non-Identifying Information

We may share aggregated information that does not include any Personal Information with third parties for any purpose, including but not limited to industry analysis, research, business transactions and public relations.

Ads

Ads appearing on the Platform may be delivered to users by advertising partners, who may set cookies.  These cookies allow the ad server to recognize your computer each time they send you an online ad to compile information about you and others who use your computer.  This information allows ad networks to, among other things, deliver targeted ads that they believe will be of most interest to you.  This Privacy Policy does not cover the use of cookies by any advertisers.

Affiliates

The Platform is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising.

Links

The Platform may contain links to other websites, services or offers which are owned, operated or maintained by third parties. If you click on a third party link, you will be directed to that third website or service. The fact that we link to a website or service is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not have control over third party websites and services and we do not have control over their privacy policies and terms of use.

Transfer of Business

We may sell or transfer some or all of our assets, including your Personal Information, in connection with a merger, acquisition, consolidation, joint venture, reorganization or sale of assets. Such transactions would be covered by a confidentiality agreement.

Service Providers

We may employ third party companies and individuals to facilitate our Platform, to perform certain tasks which are related to the Platform or to provide audit, legal, operational or other services for us. These tasks include, but not limited to, customer service, technical maintenance, monitoring, email management and communication, database management, billing and payment processing, reporting and analytics. When needed we may disclose information, including Personal Information, to such third parties but we will try to limit the Personal Information disclosed to the minimum necessary to perform their task.

Children’s Privacy

We do not knowingly collect or solicit any information from anyone under the age of 18 or knowingly allow such persons to become our user. The Platform is not directed and not intended to be used by children under the age of 18. If you’re aware that we have collected Personal Information from a child under age 18 please let us know by contacting us and we will delete that information. 

International Transfer 

Your information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to provide information to us, we may transfer Personal Information to the United States and processes it there. If you are located in the United States and choose to provide information to us, we may also transfer some Personal Information outside of the US and processes it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to such transfers. 

Compliance with Laws and Law Enforcement 

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information, including Personal Information, to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of ourselves or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, any illegal, unethical or legally actionable activity. We may disclose information, including Personal Information, to take precautions against liability. You should also be aware that Providers may be obliged to disclose information to law enforcement or other authorities to conform to their professional and legal responsibilities. 

Data Retention

You may review, update, correct or delete the Personal Information in your Account by contacting us or by editing it online. If you would like us to delete your Personal Information or any other information from our system, please contact us with such a request. We will use commercially reasonable efforts to honor your request. However, we may retain an archived copy of your records as required by law for legitimate business purposes or for recordkeeping purposes. There may also be residual information that will remain within our databases and other records, including, without limitation, some data may that may be still archived and stored offline. We are not responsible for removing information from the third parties that we have already legitimately shared Personal Information about you. 

Security 

We are concerned about safeguarding your information. The security of your Personal Information is very important to us. Therefore, we employ measures to protect this information from unauthorized access, use, and disclosure. However, the confidentiality of any communication transmitted through the Platform or stored with us cannot be guaranteed. Please remember that no method of electronic transmission over the Internet or method of storage can be 100% secure. You acknowledge and agree that you share and transmit the information at your own risk, as further detailed in our terms of use. If you have reason to believe that there has been a breach of security, including but limited to “hacking” of your account, you will notify us immediately.

Changes to the Privacy Policy

We may update this privacy statement at our sole discretion. The date of the last revision of this policy appears at the end of this page. We encourage you to periodically review this page for the latest information on our privacy policy and practices.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy-related practices, please contact us by clicking the “Contact us” link at the bottom of any page on our website.

General Data Protection Regulation (GDPR) Notice

 This section provides additional information about our Privacy Policy relevant to users from the European Union.

1. Legal Basis to Process Your Personal Data

It is necessary for us to use your personal information for the following:

  • To perform our obligations in accordance with any contract that we may have with you.
  • It is in our legitimate interest or a third party’s legitimate interest to use personal information in such a way to ensure that we provide the Services in the best way that we can.
  • It is our legal obligation to use your personal information to comply with any legal obligations imposed upon us.

2.  Additional Information About Third Party Cookies

We use third-party cookies for the purposes of Web Analytics and Attribution (anonymous statistics on how our Platform is in use) and Error management (measuring any errors that occur on the Platform). We don’t allow the third party to use the cookies for any other purpose.

3.  Health-Related Data

In some cases, some of the Personal Information that you give to us may be considered health-related data. This data may be required to provide counselling and related services to you on this Platform. 

4.  Managing your Personal Information with Us

You can view and edit any personal data that you have provided to us using this website. Automated processing of your Personal Information is necessary to operate the Platform effectively and to provide counselling and related services.

Last Updated: October 16, 2018